POS SAAS is a 100% Saudi-built cloud point-of-sale system, fully compliant with ZATCA Phase 2 e-invoicing. Works in browser plus native Android, Windows, and iOS apps. Designed specifically for Saudi small and medium businesses.
Is the system ZATCA-approved?
Yes, POS SAAS is fully compliant with Phase 2 e-invoicing requirements. It issues UBL 2.1 XML invoices, electronically signed, integrated with the Fatoora platform via API.
Does it work offline?
Yes, POS SAAS Windows and Android apps support full offline sales — they auto-sync when internet returns. Reports and admin dashboard need internet.
Is there a free trial?
Yes, a full 14-day free trial — no credit card needed. You get full access to Professional plan features to test freely.
Is my data hosted in Saudi Arabia?
Yes, POS SAAS servers are located inside the Kingdom. Your data never leaves Saudi Arabia, with daily automated backups.
ZATCA E-Invoicing
What is the difference between Phase 1 and Phase 2 of ZATCA?
Phase 1 (Generation): Issue e-invoices in a defined format with QR. Phase 2 (Integration): Direct integration with Fatoora platform — invoices sent to ZATCA in real-time before delivery (for B2B tax invoices via Clearance) or shortly after issuance (for B2C simplified via Reporting).
Do I need to buy a digital certificate for ZATCA?
No. POS SAAS auto-generates, registers, and renews your certificate without any manual step. The certificate is annual and auto-renews 30 days before expiry.
What if a ZATCA submission fails?
The invoice remains legally valid for the customer, and the system retries every 5 minutes until success. The invoice shows status "Pending Confirmation" until submission completes.
What is the difference between Tax Invoice and Simplified Invoice?
Tax Invoice (Standard B2B): Issued to VAT-registered taxpayers; sent to ZATCA for "Clearance" before delivery to customer. Simplified Invoice (B2C): Issued to regular consumers; sent to ZATCA for "Reporting" within 24 hours.
Does the system support credit and debit notes?
Yes, supports Credit Notes and Debit Notes per ZATCA requirements, linked to original invoice with electronic signature.
I am a new business — do I need an agreement with ZATCA before using the system?
No. POS SAAS handles all registrations automatically via platform OTP. You only need: valid CR + tax registration number (if VAT-registered) + owner ID.
Pricing & Subscription
What payment methods are accepted?
We accept Visa, Mastercard, and Mada via the Saudi Moyasar gateway. Plans are monthly or yearly, switchable anytime.
Are there hidden fees?
No. The published price is the actual price. No setup fees, no cancellation fees, no hidden invoice limits. VAT (15%) is added separately upon request.
Are prices VAT-inclusive?
Prices shown on the plans page exclude VAT. 15% VAT will be added on the subscription invoice.
Can I cancel anytime?
Yes. Cancellation is instant from the subscription panel — no fees or complex steps. Your data is preserved for 30 days for an easy comeback.
What if I exceed plan limits?
We notify you days before reaching limits. You can upgrade in one click — proration is calculated automatically for remaining days.
App & Hardware
What devices does the system run on?
Runs on: Windows 10+, Android 8+, iOS 13+, iPad, Android POS hardware (Sunmi, Imin, PAX), tablets, and any modern browser (Chrome, Edge, Safari).
Does it support thermal receipt printers?
Yes, supports 58mm and 80mm thermal printers via USB, Bluetooth, or WiFi. Compatible with Epson, Star, Bixolon, Xprinter and more.
Does it support barcode scanners?
Yes, any barcode scanner (USB or Bluetooth) works automatically. Supports EAN-13, Code 128, QR, and multi-codes.
Do I need to buy new hardware?
No. The system works on your existing hardware. No additional equipment investment needed unless you want to.
How do I connect a cash drawer?
The cash drawer opens automatically on invoice issuance (if connected to the thermal printer). Setup is one click in POS settings.
Features
Does it support multi-branch?
Yes, Professional and Enterprise plans support unlimited branches with separate tracking, inter-branch stock transfer, and unified company-level reports.
Does it support multiple POS terminals per branch?
Yes, unlimited POS terminals per branch. Each cashier with their own account and tracked sales.
Are tax reports ready to file?
Yes, quarterly VAT reports ready for ZATCA filing — broken down by 15%, 0%, and exempt invoices. Exportable as Excel/PDF.
Can I manage suppliers and purchases?
Yes, full supplier management, purchase invoices, returns, Saudi national addresses, with automatic stock updates on receipt.
Does it support credit sales and customer balances?
Yes, supports credit sales with balance tracking, receipt/payment vouchers, accounts receivable report, and overdue alerts.
Can I issue a quotation before an invoice?
Yes, supports quotations with one-click conversion to invoice on approval, plus automatic expiry handling.
Technical Support
How do I get support?
Support via email ([email protected]) for all plans. Professional and Enterprise plans get priority support + WhatsApp. Enterprise: dedicated account manager.
What are support hours?
Standard support: 9 AM - 5 PM Saturday to Thursday Saudi time. Enterprise: 24/7 with response within 1 hour max.
Is staff training available?
Yes, we provide free Arabic training videos, user manuals, and paid live training sessions for Professional and Enterprise plans.
Will you help migrate my data from another system?
Yes, we offer data import (products, customers, suppliers) from Excel/CSV files. Enterprise plans include full migration from previous systems.
